Order Status

Has my order shipped?

Shipping information will be available the day after your item has shipped. In most cases products will be processed and shipped in 1 to 2 business days of receiving the order. Please click Order Tracking for more details

How do I track my order?

Please click Order Tracking to go to "Order Tracking" page. Enter your email address and your OrderID received in your confirmation email, then click SOUMETTRE button, and you can get shipping information of your order.

order status

What should I do if my order never arrives?

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact our customer service department. We will get back to you shortly.

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes .

I need a copy of my receipt / invoice.

Please contact our customer service department and indicate that you need a receipt / invoice. Then we will send you it by mail.